📦 Cash on Delivery (COD) Policy

We offer Cash on Delivery (COD) to make your shopping experience safer and more convenient — available across 90%+ serviceable PIN codes in India.

✅ Benefits of Choosing COD

• Pay only on delivery – No need for advance payments.
  
• Fast & reliable shipping – Sit back, we’ll take care of it.
  
• Wide coverage – COD service available in most parts of India.
  

100% genuine products – Quality you can count on.

💼 Important COD Order Guidelines

To ensure a smooth experience, please take note of the following:

• voluntary support fee of ₹50 may be added to your order.
  
• 24–48 hours.
  
• 3–7 business days.
  
• Phone or WhatsApp confirmation may be required before dispatch.
  

🔁 COD Exchange & Refund Policy

• Exchange available within 2 days of delivery
  
  (only applicable for wrong or defective items).
  
• No returns or exchanges for size issues, color differences, or change of mind.
  
• refunds will be processed via UPI or bank transfer within 5–7 working days after we complete the quality check.
  
• Refunds will only be processed if:
  The product wasn’t damaged while in your possession
  
  1. It matches what was originally shipped
  
  2.It is returned in original packaging and condition
  
  3.An unboxing video is provided (mandatory)
  
• ❗ Maintaining a Smooth COD Experience
• 📦 Once your order is confirmed, please ensure that you accept the delivery.
• Multiple failed COD attempts may result in COD being disabled for future orders.
  
  💳 For high-value orders, remote areas, or accounts with repeated cancellations, we may request a small advance payment (e.g., ₹120) to confirm the order.

🛠️ Need Assistance?

We’re here to help!

📧 Email: support@auracollective.biz